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How to Deactivate and Move the Software

You should deactivate your copy of the software before uninstalling it from your computer. That way, you have the option of installing and activating it again in the future.

To Move Your Software to a Different Computer

  1. Locate your product key: When you ordered the software, you should have received an email with your product key. If not, log into your SALT account and then go to "My Account --> My Orders". You may need to click on the specific order number to view your product key. If you did not place your order through the website, you should have received an installation and resource guide, which contains the product key inside the front cover. Your product key is also listed within the software by going to the "Help menu --> About SALT".

  2. Deactivate the software on your old computer: Deactivate the software so your product key can be reused. To do this, select "Deactivate Software" from the Help menu. Note that site licenses come with unlimited activations and do not need to be deactivated.

  3. Uninstall the software from your old computer
    Unless you intend to re-activate your software on your old computer in the future, you should uninstall it.

    - Windows® software: Click the Start button, select "Control Panel --> Programs --> Programs and Features". Select the SALT program from the list, and then select Uninstall.

    - Mac software: To completely remove the SALT application, you have to delete three things:
    1. The application itself <SALT Program Name.app>
    2. The application support directory </Users/USERNAME/Library/Application Support/SALT Program Name>
    3. The preferences file </Users/USERNAME/Library/Preferences/ com.saltsoftware.saltprogram.plist>

  4. Download the software on your new computer: Download  the trial version of SALT 20 or the latest service pack for SALT 18 or SALT 16 depending on the software you originally purchased.  

  5. Install the software on your new computer

    - Windows® software: Run the file you downloaded. To do this, either select the file from your browser or from the download folder. The setup process creates shortcuts on your desktop and in your Start menu.

    - Mac software: Open the file you downloaded. You will be asked if you want to move the program to the Applications folder.

  6. Activate the software on your new computer: The first time you run SALT, you will be prompted to activate the software. Select the license (Clinical, Student, Instructional, or Research) and the country (USA/International or New Zealand/Australia). Then enter your name, contact information, and product key. Activation is online. If there are problems activating your software, contact [email protected]. You will be asked to provide your order number and the name of your computer (displayed in the activation dialogue box under the space to enter your product key).
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